Regulatory issues
Alcohol and Social Responsibility Policy
As the leading operator of managed pubs and pub restaurants in the UK, with some 2000 properties, Mitchells & Butlers is committed to leading best practice in the responsible retailing of alcohol.
In 2000 Mitchells & Butlers became one of the first companies to establish a comprehensive policy for retailing alcohol in a responsible manner. The policy ensures that all of our licensed premises are operated responsibly, safely and within the parameters of the law, providing an inclusive environment for the sensible, controlled consumption of alcohol.
In recognition of the design and implementation of this policy, Mitchells & Butlers was pleased to have been awarded the title of Britain’s Most Responsible Managed Pub Company in both 2005 and 2007 at the Responsible Drinks Retailing Awards.
Download Alcohol & Social Responsibility Policy PDF (726k)
In September 2009, to reflect the introduction of the Licensing (Scotland) Act 2005, we launched a separate Alcohol and Social Responsibility policy for Scotland. The policy reflects our investment in the Scottish licensing law changes and incorporates the Act’s five prime licensing objectives, the staff training requirements and details the mandatory conditions on pricing and promotions.
Download Alcohol & Social Responsibility Policy – For Scotland PDF (576k)
Retail staff training
Our retail teams serve thousands of customers day to day and we have a series of induction and development programmes in place to ensure our staff have the skills and confidence to perform these vital roles.
Over the last year we have reviewed our training packages and developed a core programme which supports all aspects of our retail team training requirements.
Our managers are also trained through the Compass and Management Foundation Course programmes, giving them the essential skills to operate our businesses legally and safely.
Mitchells & Butlers is an approved training centre to deliver the BIIAB (British Institute of Innkeeping Awarding Body) NCPLH/SCPLH qualification. We have our own one-day training session that meets the BIIAB syllabus and allows staff to achieve the nationally recognised Level Two qualification. In preparation for the new Scottish licensing law coming into effect from September 2009, we are now also integrating SCPLH training into our core Compass programme. This year 2,750 employees achieved their NCPLH/SCPLH with the Company. It is our aim that all our retail business managers are qualified to NCPLH/SCPLH level and hold a personal licence.
Our ‘Stepping Stones’ scheme is the building block for retail employee training, where team leader development is supplemented with a workbook, including both back and front of house requirements and on-job and off-job modules. There has been a steady increase in the number of employees completing their ‘Stepping Stones’ training over the last few years.
Each year around 3,000 of our retail teams are trained through our Management Foundation Course and Compass programmes. For more information on our training visit our Careers section.
||Page correct as at: 17 June 2010
