Working for Mitchells & Butlers

There’s more to managing one of our businesses than pulling pints and serving meals. This business is retail management at its purest.

The average weekly turnover of our businesses is over £18,000, with many of our pubs and pub restaurants generating over £1 million sales turnover each year. We employ pub and pub restaurant teams of 30 people on average and welcome customers in the community, on the high street and in rural areas. We also operate ten-pin bowling centres that average over £2 million turnover each year. And we owe much of our success to the great people we have working for us.

So what’s it really like working for Mitchells & Butlers? 

Here are just a few of our experiences:

‘Some great news today - my Team Leader passed her development centre requirements and now she’ll be promoted to Assistant Manager…… Two years ago she’d never served a customer or pulled a pint!!’

‘Five 100% Mystery Customer scores in a row, I am so proud of my team, what an achievement! I’m taking the whole team out tomorrow and the head office team will be coming to run my restaurant!’

‘Great charity event last week, we raised £2,000 over the weekend for our adopted local charity.’

‘Wow, that was a Mother’s Day – we served a record number of guests this year. Our success was completely down to the time we spent planning, ordering, managing the bookings tightly and rostering the right people on at the right times.’

‘I’m holding a team meeting today, a key item on the agenda is training in some new legislation. I’ve worked with my Assistant Manager, she’ll train the session for her development and I’ll be there to support her.’

‘Wine sales are my key area of focus to grow like for like drink sales. I’ve set a team incentive, organised a weekly wine tasting night and draught wine has been installed. My target is to sell an extra £500 per week of wine.’