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Our employees

As one of Britain's biggest retail employers it is critical that we listen to our 44,000 employees and provide opportunities for them to ask questions, suggest ideas and offer opinions.

We have a number of ways our employees can feedback to us including team or shift meetings in pubs and restaurants, employee feedback surveys (at all levels and for all roles), our retail employee website, our corporate intranet site or the annual Business Forum.

Every July we ask all of our employees to complete our annual online survey, called Your Say, to tell us how they were feeling about their job. In our retail estate, response rates and engagement scores increased on last year's results. We were delighted that scores for our retail employee and general manager groups beat benchmark data in terms of both job satisfaction and commitment to the Company.

If an employee has a more serious concern they can submit a grievance. If they're concerned about someone's behaviour or how business is being conducted, they can also call our whistle-blower line.

For more details see our employee policy.

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Contact Us

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Sally Ellson External Communications Manager +44 (0) 121 498 4395


We're a major funder of Drinkaware. The Trust's aim is to promote responsible drinking by finding innovative ways to challenge the national drinking culture.