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04/06/2008

Mitchells & Butlers first to achieve recognition in BIIAB Good Practice Scheme

Mitchells & Butlers is the first provider of licensed retail training to be recognised under the newly launched BIIAB Good Practice Recognition Scheme (GPRS), which has been designed by BIIAB to offer formal recognition for in-house training programmes.

The first training scheme to come under the GPRS spotlight is Mitchells & Butler's Beer Quality Development programme, which is designed to ensure the quality of the drinks service offering to customers across all of its pubs.

As the industry's leading awarding body, BIIAB is well-placed to offer this system of approval. Recognition under the scheme acknowledges that the processes, aims and objectives underpinning a training programme comply with "good practice" criteria and that the training meets the needs of the industry, in line with licensing legislation where appropriate.

Organisations awarded recognition under the GPRS can demonstrate to staff their commitment to professionalism, and can benefit from wider recognition that their training programmes meet externally recognised standards.

BIIAB's operation and accreditation of the scheme provides credibility and gives training providers a hallmark of quality for their programmes. Cathie Smith, director of BIIAB, commented: "BIIAB is delighted that Mitchells & Butlers has elected to have its Beer Quality Development programme recognised through our GPRS scheme. As the leading provider of qualifications to the licensed retail sector, the BIIAB brand can add real value to the programme and demonstrate that it conforms to good quality industry standards."

Rachel Boyd, beer quality manager for Mitchells & Butlers, added: "We're committed to ensuring that our pub teams receive the best available training the industry has to offer. Our investment - in terms of training sessions and regular auditing - means we are able to work closely with our suppliers as well as bodies such as BIIAB and Cask Marque to ensure that our customers are consistently served a perfect pint.

"Achieving the BIIAB Good Practice Recognition Scheme is testament to all of the hard work put in by our employees and keeps us at the forefront of training, auditing and innovation in beer quality management and practice," she concluded.

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