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Our people

We believe that happy, satisfied employees make for happy, satisfied customers. And that's why we provide all our staff with training and career development that is second to none. This approach has helped us recruit, train and retain great people at every level in our restaurants and pubs and our corporate offices. It's also helped us become one of the largest employers in the country, with around 40,000 people now working for us all over the UK.

Loyalty and satisfaction

We try to reward all our staff fairly and competitively and we're really proud that so many choose to stay with us. For example, the members of our experienced management team have been with us for an average of twenty years, and our restaurant and pub managers for an average of eight.

We continue to encourage feedback from our employees about their working relationship with the company, their managers and their colleagues. In July 2013 83% (33,000) of our employees responded to our in-depth annual employee survey, Your Say.

We are innovative trainers and offer our employees tailored training and qualifications such as Kitchen NVQ Apprenticeships, Quality Educational Spirit and Soft Drinks Training, a Post Graduate certificate for managers (CMS), Post Graduate Diplomas, apprenticeships and MBA/MSc programmes for higher levels of management.

Our innovative careers website also helps ensure we attract the most talented individuals, including a tool that helps retail employees map out their career path, plan their development and complete training online.

Visit our dedicated careers website to read much more about our huge range of career opportunities.

Read more about our Board of directors and our Executive Committee.

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