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Overview About Us
Our Vision & Values Our People Our History Property and Development Supplier Hub Contact Us
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Overview Our Brands
Brand News ALEX All Bar One Browns Castle Ego Ember Inns Harvester High St Innkeeper’s Collection Miller & Carter Nicholson’s O’Neill’s Orleans Smokehouse Premium Country Pubs Sizzling Pubs Stonehouse Pizza & Carvery Toby Carvery Vintage Inns
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Overview Investors
Company News Reports & Results Our Management Business Conduct Shareholder Information Securitisation and Debt Information
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Overview Sustainability
Respect for the Planet Pride in our offers Care for Communities Modern Slavery Statement Gender Pay Gap Reporting Animal welfare
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A woman is enjoying a drink with her friend, hands covering her face.
A woman is enjoying a drink with her friend, hands covering her face.

Our Vision & Values 

We aim to foster guest loyalty through memorable experiences and our passion for quality, choice, service and value. 

We're host to life’s memorable moments

Through our passion for excellence and unyielding innovation, our aim is for Mitchells and Butlers pubs and restaurants to be the venue of choice for a relaxed, memorable meal or drink, whatever the occasion.

Demand for our well-loved brands has been demonstrated by an encouraging return to sustained like-for-like sales growth since restrictions have been lifted

Phil Urban

Chief Executive

A smiling picture of Phil Urban, Chief Executive of Mitchells & Butlers.
A guest is holding their new-born child to their chest while chatting with a friend. In the background, a team member walks past.

Our Vision 

We want to use our brand equity to develop more sites, trading with recognisable and popular offers. With more sites and guests, we can make the most of our scale in purchasing and marketing to achieve an even better return on investment. We can achieve this with Pride, Passion, and Professionalism.

A girl with glasses resting on her head smiles at her friend, sitting in a tastefully decorated bar with plants and exposed lightbulbs.

Our Values

By working collectively and in union with our stakeholders, we can support the delivery of our business values; Passion, Respect, Innovation, Drive, and Engagement.

PRIDE

Passion

We’re proud of our heritage, employees, and service excellence. We aim to foster a culture of pride and confidence in our work across our 44,000 members of staff across the UK.

Respect

Everyone deserves respect and a voice. We encourage our people to share thoughts and ideas to improve our company from the inside-out. We respect the time, experience, and individuality of each person that touches Mitchells & Butlers, and we wouldn’t have it any other way.

Innovation

As a hospitality sector leader, people look to us to see what the future holds. Whether we’re predicting trends and changes in dining out in the UK, jumping onto lucrative initiatives for our shareholders, or paving the way forward for sustainability, innovation is never far from our minds.

Drive

We’ve built a thriving company around empowered experts with the drive to make things happen. By giving our people the freedom to explore and find creative solutions for any problem, we know they’ll show up and give it their all day after day.

Engagement

We're the people on the ground, speaking to guests and team members to see what the UK really wants from dining out. Then, we make sure we deliver exactly that. After all, you can’t create quality experiences if you don’t know what’s really happening at a local level.

Did you
know?

£23,000

is the average each of our pubs takes a week

Over 125 Years

We’ve been in the hospitality industry since 1898!

Over 100 Million

We dish up over 100 million meals per year and pour over 330 million drinks

A team member prepares to pour milk into a small jug for a guest while chatting with another member of the team.

Our People

We strive to attract, advance, and retain the best talent. We believe that happy employees make for happy guests, that's why our career development is second to none.

Tables and wide, white umbrellas are set up outside an All Bar One, where guests are sitting.

Our History

From historic pubs to modern city centre brasseries, our restaurants and pubs reflect all the diversity and antiquity you'd expect from a company well into its second century.

An exterior shot of The Globe pub, angled upwards, contrasting with a modern, glass building and blue sky.

Property & Development

Property management and investment are key to our growth. The Mitchells and Butlers Property Department manage over 1,700 restaurants and pubs all over the UK.

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Contact Us

Need to talk to us? Find out how to get in touch with our Press Office, Guest Care Department, or our Business Incident Helpdesk Team.